Frequently Asked Questions

• Can I order if I am outside the EU?

  For orders from a country outside of Europe, some local payment methods may not be accepted. Please use an international credit card or Apple Pay.

• Can I return an item?

  Yes, you can return a product within 30 days, provided it is unworn.

• How do I track my order?

  You will receive a confirmation email with a tracking link as soon as your order is shipped.

• Do I need to create an account to purchase?

  No, you can purchase without having an account.

• How can I contact customer service?

  You can contact us by email via contact.veloria.eu@gmail.com or via our contact form available on the menu.